How To Get Support Of ANY Sort From Us -- Fast, Simple, and Easy
Published: Sun, 05/17/09
Memo From: Marlon Sanders
Memo To:
Re: How to Get Support From Us
Support URL: http://www.getyoursupport.com
Hello,
Marlon here.
I just had 2 odd posts on my blog from people who said they
emailed us for support and didn't hear back.
Do NOT EMAIL for customer support. Not us. Not Microsoft. Not
anyone!
Here IS how you get fast, simple and EASY responses to ANY support
issue you have with us, whether it's a lost password, reseller
commission question, refund request (within your guarantee period)
or anything else.
http://www.getyoursupport.com
THAT is where you go to get support from us And we provide
support via:
a. Live chat
b. The phone
c. 24/7 support desk ticket system
Very few companies in our industry provide all 3 forms of support.
We do because I feel so strongly about support our customers.
1. Tim is on live chat Monday-Friday business hours, except for
the 1 hour he's on lunch and occasional trip to the doctor.
2. We answer the phone in our office. So you CAN talk to a real
human being.
3. We have a 24/7 support desk that gives you a TICKET number to
track your support request.
Tim is an AWARD WINNING customer service person and is anxious
to serve you.
In summary:
1. Do NOT email us for customer service
2. Go to http://www.getyoursupport.com
3. You can call our office or live chat with Tim during business
hours which are 9-6 CST.
4. 24/7 you can post a ticket to our support desk and Tim answers
them promptly during business hours Monday-Friday.
Best wishes,
Marlon Sanders
PS: That support url one more time is:
http://www.getyoursupport.com